Question about servicing bottom 10%

[Allen Trent]

but essentially, you stop trying or putting any effort into the relationship to do anything with them or for them proactively

Sounds alot like national elected officials after taking office......until the next election cycle

 

[InsuranceAgent411]

I advise the client when the policy is written--I do not call for non payment of your monthly installment premiums.

 

[ModernInsurance]

I'm on the P&C side, primarily, and have made it a practice of telling my clients we don't hold hands. All of our clients are expected to be responsible adults, pay their bills and/or update payment info when necessary.

It's been working pretty well for the past 5 years.