Quickest Cancellation Ever!

[Getzer928]

Quick story I wanted to share:
I was at an appointment with a senior for a med supp and it was perfect and she agreed to everything and signed and was thanking god that I called her! about 10 seconds after she signed the replacement notice, her daughter barged in the house and before her second foot was inside, she was yelling "My mother does not need insurance! I do not know who you are! You should not enter a single old ladies house alone! Get OUT!"

I suppressed a laugh and 10 minutes later I was speaking with her outside alone. I was able to flip her (I think). Unfortuantely she wanted to think about it but I made her admit that what I was offering would really benefit her mother. So hopefully after she calms down, she'll let me submit that app!

But I think I set the record for quickest cancelled app, 10 seconds!

 

[Mr. Bill]

It would have been funnier if the mother was asking for a million dollar life insurance policy with her daughter as the beneficiary, but we take 'em as we get 'em!!!

Hope someone comes to their senses on this one!!!

 

[briko3]

That's hilarious but understandable. What if your elderly grandmother called and told you that she had to go because a random insurance guy had called and was coming to talk to her. I guess it's something we'll always fight.

 

[DS4]

This is exactly why I do not do in home appointments. In my office only, or, through the mail.

 

[stormtracker]

Nothing worse than "gatekeepers." I remember a daughter calling me, livid, because I had signed her mother up for an MAPD. She wanted it canceled without regard for it's benefits to her mother. No concern other than her mother had made a decision without her hands in it.

 

[Getzer928]

Nothing worse than "gatekeepers." I remember a daughter calling me, livid, because I had signed her mother up for an MAPD. She wanted it canceled without regard for it's benefits to her mother. No concern other than her mother had made a decision without her hands in it.

Thats exactly what happened!

I must make a disclaimer about the daughter gatekeeper*

My best clients went through their daughter as a gatekeeper and once I won her over (through my exquisite charm) they signed up for two med supps two life policies a LTC and so far have 4 referrals and she is putting me in this national newsletter as the kind of insurance agent you want to deal with!

Now thats the benefits of getting through the damn gatekeeper.

ps, ill definitly post the newsletter once it is published!

 

[Winter_123]

Quick story I wanted to share:
I was at an appointment with a senior for a med supp and it was perfect and she agreed to everything and signed and was thanking god that I called her! about 10 seconds after she signed the replacement notice, her daughter barged in the house and before her second foot was inside, she was yelling "My mother does not need insurance! I do not know who you are! You should not enter a single old ladies house alone! Get OUT!"

I suppressed a laugh and 10 minutes later I was speaking with her outside alone. I was able to flip her (I think). Unfortuantely she wanted to think about it but I made her admit that what I was offering would really benefit her mother. So hopefully after she calms down, she'll let me submit that app!

But I think I set the record for quickest cancelled app, 10 seconds!

Don't expect her daughter to stop being the drama queen (who is trying to control both her mother and you at the same time) anytime soon. You submit that app and the daughter will be using you again in the future to stage some dramas where she will be in control again, guaranteed. (mom is holding her inheritance so she has to be a hero).

Just tell her that you are accustomed to working as a professional and that involves a certain amount of courtesy in each direction so that you are not able to help her at this time and that you wish her well in finding a solution to the areas where she is at risk. And........have a nice day.

 

[jdeasy]

It would have been funnier if the mother was asking for a million dollar life insurance policy with her daughter as the beneficiary, but we take 'em as we get 'em!!!

Hope someone comes to their senses on this one!!!

I had that happen this year, well not for a million dollar policy. I wrote a $10,000 FE policy for a 52 year old lady from a referral in April. She lived alone and was on disability and didn't want the burden put on her daughter and son-in-law to have to pay for her funeral. She made her daughter the beneficiary. In May, she cancelled because the daughter told her she didn't need to pay for this less than $30/mo. policy.

The lady died in June. The daughter called me several times complaining that they didn't have the money to pay for Mom's funeral and didn't know what they were going to do. She freely admitted that she had had Mom cancel the insurance.

That's just one more story for my arsenal with interferring children.

 

[Norwayguy]

I had that happen this year, well not for a million dollar policy. I wrote a $10,000 FE policy for a 52 year old lady from a referral in April. She lived alone and was on disability and didn't want the burden put on her daughter and son-in-law to have to pay for her funeral. She made her daughter the beneficiary. In May, she cancelled because the daughter told her she didn't need to pay for this less than $30/mo. policy.

The lady died in June. The daughter called me several times complaining that they didn't have the money to pay for Mom's funeral and didn't know what they were going to do. She freely admitted that she had had Mom cancel the insurance.

That's just one more story for my arsenal with interferring children.

Now don't you want to ask her sometime down the road about writing a letter to that effect to help other daughters from suffering fromt he same mistake.

 

[jody108]

That is just part of the business.

This happens to me almost daily.

In Texas, all the Hispanic families stay either close by or they all live together. Usually, a daughter is taking care of the parents.

The daughter always comes in, cold as ice and tries to break up the sales presentation.

What I usually do is stop what I'm doing and give the daughter full attention.

I start all over. Hi, my name is Jody. I'm glad you have come home. Do you have a second, I would like to catch you up on what we are talking about.

Then I ask, "Are you the granddaughter?" (she looks old as hell but that always softens things up).

They will usually say, "God no!" I have two grand kids myself (or whatever).

I say, "Really??? No way!!" You must have started your family really young.

By this time, she is blushing.

I will then ask if she grew up here... and after awhile I've got the daughter talking and the ice is slowly melting. After 10 minutes or so... BACK TO THE PRESENTATION... from the beginning.

Depending on the daughters educational level, I will sometimes have to demonstrate in detail why this is best for her parents but most of the time, the daughter becomes my captive audience and agrees to buy whatever I feel is best for them (especially when we put her as the beneficiary )

You just have to warm them up... start all over...

You will still get kicked out sometimes, but you can usually keep that from happening if you stop, drop, and roll her into the sales presentation.