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I sold an Off mktpl plan with Humana via Quotit on 12/15. Shows submitted in the Quotit system with an effective date of 1/1/16. I did not find this client in the agent portal with Humana.
- Humana is saying they never rec'd app
- Quotit is saying that the client's bank account info was wrong and therefore the app was not sent to Humana.
WHY WOULD QUOTIT SHOW IT EFFECTIVE IF BANKING WAS WRONG AND NOT CONTACT THE AGENT TO CORRECT THE ISSUE!!
Has this happened to anyone?!? if so, how was it settled?
- Humana is saying they never rec'd app
- Quotit is saying that the client's bank account info was wrong and therefore the app was not sent to Humana.
WHY WOULD QUOTIT SHOW IT EFFECTIVE IF BANKING WAS WRONG AND NOT CONTACT THE AGENT TO CORRECT THE ISSUE!!
Has this happened to anyone?!? if so, how was it settled?