Some People Really Tick Me Off...

[briko3]

Why in the world would people meet with you, actually bring up that they want a specific quote (I didn't even bring up what they were asking about) and then ignore your phone calls when you try to get back with them. After calling and leaving messages (about one per week for a few weeks) you call from another phone that of course they answer. Then they proceed to lie to you as to why they changed their mind about coverage.

So here's the question. Are people THAT afraid to just tell you the truth? Just say, "thanks for the quote, but we decided we don't want to spend extra money, etc." It's not like I've even come CLOSE to pressuring these people.


Ok, thanks for letting me vent.

 

[Frank Stastny]

Are people THAT afraid to just tell you the truth? Just say, "thanks for the quote, but we decided we don't want to spend extra money, etc." It's not like I've even come CLOSE to pressuring these people.


Ok, thanks for letting me vent.

Welcome to the wonderful world of dealing with the public.

If you ever really want to really "vent", as in "let it all hang out", give me a call. The only catch is that you are going to have to listen to me also.

 

[arnguy]

Yeah, but it is Friday evening so you better get to Frank before he gets his snoot full of the beverage!!!!

 

[Frank Stastny]

Yeah, but it is Friday evening so you better get to Frank before he gets his snoot full of the beverage!!!!

Too late!
That's when I'm at my "best".

I'm surprised you are still able to type.

 

[Rivers1]

One word to remember... next!

Just move on and focus your energy towards people who want to see you. You have to go through the no's to get to the yes'.

Chin up moving forward!

 

[dgoldenz]

Happens all the time....

 

[souldeux]

I had a client stand me up three times in one week once. Each appointment was a three hour round trip for me.

Frustrating. And a lesson learned.

 

[Frank Stastny]

I had a client stand me up three times in one week once. Each appointment was a three hour round trip for me.

Frustrating. And a lesson learned.

There are two schools of thought regarding that.

One is that you call just as you leave and tell them you will be there in 1:45 minutes. The other one is not to call. The reason? It makes it too easy for them to say "forget it".

However, that may be what they are thinking when you call but if you just show up they may figure "what the hell, he's here now, might as well listen".

It is specific to each prospect. There is no way to know which of the two to do. Ya pays your money and takes your chances. I guess it is called "selling insurance for a living".

You are damned if you do and damned if you don't.

 

[joshril]

I don't let clients ever put me in a position where I am chasing them... If I provide quotes and they don't move forward at that time, then I give them my contact information and that's it unless they schedule an appointment for a later date.

If I call on our appointment date and they don't pick up, my message explains that I'm busy, if they want to move forward or have questions, then they should contact me.

With face-to-face... I always confirm unless it's a very close appointment. I assume that if they 're going to cancel when I call to confirm, they probably aren't really that interested to begin with.

There are too many people that need your help and are interested to chase down or worry about the ones that will give you grief.

 

[seankelly63]

Remember, if we know what they are afraid of we are in control!

Plan your presentations with this in mind.

Say something like..."please Joe and Mary, don't ever be fearful of telling me you are not interested. I value your friendship more than this policy (or whatever)