I was looking at the Youtube videos and INSXCloud seems to work exactly like HealthSherpa today redirecting. In other words, a minimum of benefit for a lot of money. The fact that you skip creating an account in Hcgov saves time, but actually it's a con as a customer will not be able to access there own account.
A customer can always access their own information if they want to. They create a healthcare.gov account on their own and pull their application into it just like when we look one up (with the application number, which they can get from us or calling)
I have assisted someone in setting up their own account and doing just that (they had originally applied over the phone but had the app number). That was months ago though.
What am I missing here? Have they redesigned the site where that is no longer possible?