You continue to argue against statements that I didn't make. I never said benefits have never changed. I stated quite specifically that companies had cut benefits and raised copays this year. I said chaos is a good thing.
I never implied that the changes would be bad for us, only that there will likely be a lot of changes and, therefore a lot of movement between plans this AEP. Definitely more shopping.
Which is why DonP's point is valid. We will spend a lot more time playing defense this AEP. This isn't a "sky is falling" statement (though his thread title is) but simply a reasonable assessment of possible business conditions that one should be preparing for so that you can both retain your book and take advantage of what will likely be a lot more people shopping their plans next AEP.
I hear ya. But, plans did not get worse in my state. They continually get better. But, I'll welcome some higher copays. If every plan gets worse most of my clients will stay put.