InsuranceGuy29
Guru
- 893
With the vast majority of seniors who use you that may be true (and likely some others, I can't speak first hand to that). Most of the senior clients I have are primarily professionals or worked in an organization/company that was not primarily blue collar (although a huge number blue collar jobs do require people to be good at using computers and other technology) - due to my network - who are very competent and computer savvy. I have read that about 30% of seniors sign up themselves not using an agent. Those folks are likely computer savvy and not cognitively impaired.
There certainly is a need for someone to help some of the seniors navigate the technology, the programs or both. But to cast all seniors, as your post seems to do, as needing help and that they can't even deal with signing into an email account isn't an accurate representation of most seniors - especially the younger half to two thirds of the boomers. Most of those, if they were employed, are computer savvy due to their jobs although not all may own computers. At this point computers are so much a part of the work place, and have been so for the last 25-30 years that it is really only the oldest of the boomers or the generation above them who are likely to have less or no experience with much technology.
Of course as some people start to become cognitively impaired those folks will need more help as they age (and most cognitive decline start at age 70 or older although around 33% of people never have much in the way of any significant cognitive decline). And someone has to help them as AI still has a long way to go with anything other than routine tasks. Of course whether or not the government continues to take that into consideration, with respect to whether or not people helping them can earn a decent living doing so, remains to be seen.
It's just an exaggeration. It's not absolute statistics. The point is, a lot of seniors are not very good at navigating technology, but the most important part of our job is the knowledge we have. That part, most people are absolutely clueless about, to no fault of their own.