Derick Lossing
New Member
- 6
So I have a customer that had an at-fault accident back in September. We totaled his vehicle out and sent him a check for reimbursement. Shortly after the customer totaled his car a local doctor gave him orders not to drive until his heart starts doing better. He is wanting to cancel his policy come renewal (end of this month), because, well... He doesn't have a vehicle, and there is no need for insurance right now. He is not expecting to get a replacement anytime soon. He said he might get another vehicle come March or April if his doctor states its okay for him to drive by then. With that being said, I do not want this to create a lapse in insurance, (even though there is no need for insurance with no vehicle) because my company would consider this a lapse in insurance. Is there anyway around this? I thought about possibly trying to get my customer to go up to the doctors office and getting proof of the doctors orders (that he cant drive) and submitting that proof to our company, but I do not know if that will suffice. Does anybody have any tips on how to handle this situation. Thank you in advance.