What this Country Needs is Good Home Service Again

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There is a lot in this article to unpack.

Now, I for one do not think the decline in the ownership of cash value life insurance is a mystery.

I think it is primarily caused by the success of the Al Williams "Buy Term and Invest the Difference" crusade that was uncritically and unthinkingly picked up by the financial entertainment industry, the most notable examples of which are Dave Ramsey and Suze Orman.

The other is the decline of the debit or home service agent. As younger agents gravitated first to the phone, and now to social media as the main tools of prospecting, newer agents were not replacing retiring debit agents. This, I presume, is what resulted in the rise of what we all now know as final expense insurance: simplified issue cash value whole life policies for those who were perhaps never offered the opportunity to acquire such a policy because our final expense demographic has become woefully under-served by the insurance industry.


Bloomberg - Are you a robot?

The Decline of Life Insurance Is a Mystery
The number of policies is dwindling most among lower earners.

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Life insurance is losing its appeal in the U.S. In 1965, Americans purchased 27 million policies, individually or through employers. In 2016, a population that was more than 50 percent larger still bought only 27 million policies. The share of Americans with life insurance has fallen to less than 60 percent, from 77 percent in 1989. Why this is happening remains a puzzle.

People buy life insurance for various reasons: to pass wealth along to future generations, to provide liquidity for mortgage payments, or to cover funeral expenses, to name a few. These motivations may become more or less important as the population shifts demographically.

Yet socioeconomic and demographic trends can't explain the decline in life insurance, a recent analysis from the Federal Reserve Bank of Chicago has found: If various population groups had acted the same way in 2013 as they did in 1989, 78 percent of U.S. households would have had life insurance, not 60 percent.

Other evidence points in the same direction. The observed declines have been steeper for cash value life insurance, which includes a saving component, than they have been for term life, which does not. Another study looking specifically at cash value ownership found that neither changes in demographics nor in the tax law (which can affect the incentives to hold cash value policies) can explain the declines from 1992 to 2010.

The puzzle deepens when one examines life expectancy, which clearly should influence decisions about life insurance. Theoretically, the lower a person's chance of dying over a given period, the less should be his or her desire for life insurance during that time. And over the past few decades, overall life expectancy has risen.

But this otherwise plausible explanation doesn't work when you take a closer look and see that life expectancy has been rising rapidly only among higher earners. For lower earners, it has been stagnating or even declining. The top 40 percent of male earners who reached age 50 in 2010 could expect to live seven to eight years longer than those who reached that age in 1980. But there was little to no increase for the bottom 40 percent of male earners across those generations, a National Academies of Sciences panel that I co-chaired found.

If life insurance changes were being driven by life expectancy, we would expect ownership to fall less (or perhaps even rise) among lower earners and to fall more among higher earners. Instead, the opposite has happened.

In 1989, 76 percent of Americans with a high school diploma owned any kind of life insurance. By 2013, that share had declined to 55 percent. For those with a college degree, ownership fell only to 73 percent, from 88 percent. Similarly, among people in the top 20 percent of the income distribution, life insurance ownership fell to 85 percent from 94 percent, while it dropped to 27 percent, from 44 percent, among those in the bottom 20 percent of income.

Perhaps people in low-income households can no longer afford policies, or they don't consider it as necessary as they once did to protect against financial risk to their families. Another possibility, though, is that policy pricing is having an effect.

Most individual life insurance policies require a medical exam. If the health of lower earners is deteriorating relative to that of higher earners, the price of life insurance for them will rise disproportionately. And if life insurance companies put more weight on the risks to life than the individuals do, they'll end up with policy pricing that's unattractive to lower earners.

It is also possible that industry changes have affected life insurance purchases. Over the past two decades, many insurance companies "demutualized" by shifting from being owned by policyholders to being owned by shareholders. Mutual insurance companies appear more inclined to sell life insurance, and so this broader industry trend may be affecting how policies are advertised and sold. Evidence suggests that term life policies became cheaper as they became more widely available on the internet, which may be why term policies have declined less dramatically than cash value policies have.

Finally, although fewer people are buying life insurance, those who do are buying more valuable policies. Apparently, while some families are deciding insurance isn't worth buying, others consider it such a good idea, they're buying more. That only makes the puzzle harder to solve.
 
There is a lot in this article to unpack.

Now, I for one do not think the decline in the ownership of cash value life insurance is a mystery.

I think it is primarily caused by the success of the Al Williams "Buy Term and Invest the Difference" crusade that was uncritically and unthinkingly picked up by the financial entertainment industry, the most notable examples of which are Dave Ramsey and Suze Orman.

The other is the decline of the debit or home service agent. As younger agents gravitated first to the phone, and now to social media as the main tools of prospecting, newer agents were not replacing retiring debit agents. This, I presume, is what resulted in the rise of what we all now know as final expense insurance: simplified issue cash value whole life policies for those who were perhaps never offered the opportunity to acquire such a policy because our final expense demographic has become woefully under-served by the insurance industry.


Bloomberg - Are you a robot?

The Decline of Life Insurance Is a Mystery
The number of policies is dwindling most among lower earners.

View attachment 6817

Life insurance is losing its appeal in the U.S. In 1965, Americans purchased 27 million policies, individually or through employers. In 2016, a population that was more than 50 percent larger still bought only 27 million policies. The share of Americans with life insurance has fallen to less than 60 percent, from 77 percent in 1989. Why this is happening remains a puzzle.

People buy life insurance for various reasons: to pass wealth along to future generations, to provide liquidity for mortgage payments, or to cover funeral expenses, to name a few. These motivations may become more or less important as the population shifts demographically.

Yet socioeconomic and demographic trends can't explain the decline in life insurance, a recent analysis from the Federal Reserve Bank of Chicago has found: If various population groups had acted the same way in 2013 as they did in 1989, 78 percent of U.S. households would have had life insurance, not 60 percent.

Other evidence points in the same direction. The observed declines have been steeper for cash value life insurance, which includes a saving component, than they have been for term life, which does not. Another study looking specifically at cash value ownership found that neither changes in demographics nor in the tax law (which can affect the incentives to hold cash value policies) can explain the declines from 1992 to 2010.

The puzzle deepens when one examines life expectancy, which clearly should influence decisions about life insurance. Theoretically, the lower a person's chance of dying over a given period, the less should be his or her desire for life insurance during that time. And over the past few decades, overall life expectancy has risen.

But this otherwise plausible explanation doesn't work when you take a closer look and see that life expectancy has been rising rapidly only among higher earners. For lower earners, it has been stagnating or even declining. The top 40 percent of male earners who reached age 50 in 2010 could expect to live seven to eight years longer than those who reached that age in 1980. But there was little to no increase for the bottom 40 percent of male earners across those generations, a National Academies of Sciences panel that I co-chaired found.

If life insurance changes were being driven by life expectancy, we would expect ownership to fall less (or perhaps even rise) among lower earners and to fall more among higher earners. Instead, the opposite has happened.

In 1989, 76 percent of Americans with a high school diploma owned any kind of life insurance. By 2013, that share had declined to 55 percent. For those with a college degree, ownership fell only to 73 percent, from 88 percent. Similarly, among people in the top 20 percent of the income distribution, life insurance ownership fell to 85 percent from 94 percent, while it dropped to 27 percent, from 44 percent, among those in the bottom 20 percent of income.

Perhaps people in low-income households can no longer afford policies, or they don't consider it as necessary as they once did to protect against financial risk to their families. Another possibility, though, is that policy pricing is having an effect.

Most individual life insurance policies require a medical exam. If the health of lower earners is deteriorating relative to that of higher earners, the price of life insurance for them will rise disproportionately. And if life insurance companies put more weight on the risks to life than the individuals do, they'll end up with policy pricing that's unattractive to lower earners.

It is also possible that industry changes have affected life insurance purchases. Over the past two decades, many insurance companies "demutualized" by shifting from being owned by policyholders to being owned by shareholders. Mutual insurance companies appear more inclined to sell life insurance, and so this broader industry trend may be affecting how policies are advertised and sold. Evidence suggests that term life policies became cheaper as they became more widely available on the internet, which may be why term policies have declined less dramatically than cash value policies have.

Finally, although fewer people are buying life insurance, those who do are buying more valuable policies. Apparently, while some families are deciding insurance isn't worth buying, others consider it such a good idea, they're buying more. That only makes the puzzle harder to solve.
The decline in the numbers of home service companies and agents is definitely part of the equation. When I started with MetLife in 1990, they had stopped debit collections, but still had lots of clients who brought cash payments into the office. Those clients were effectively orphans, though, because we were being trained to focus on middle income and up.

When I switched to a debit company in 1992, there were 8 or 10 debit companies with agents in the same territory as me. Most had 2 or 3 offices within that city's metropolitan area. Each office had anywhere from 20 to 40 agents. These days I work in a city that was once served by several hundred career debit agents. Today the city has only two offices left with only a couple dozen agents apiece, from two companies. I expect one of those to stop the debit in the not too distant future, judging by some recent changes in their operation.

But I have hope for the future of the Home Service system. In the past few years there has been something of a rebirth with companies that work through independent debit agents such as Liberty Bankers, Security National, and Columbian. That system is stronger in some areas than others, but it is gradually expanding.

I'm personally doing my best to increase the number of life insurance owners!
 
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We'd also need to look at the decline or increase in number of life insurance agents.

Insurance is sold, not bought, right?

If there are less competent salespeople in our industry, that would explain some of the drop.

I would argue the main reason is selfishness and our hedonistic culture.

People are more concerned with having fun today then the "what ifs" of the future.

I think if we compared the statistics of people that have savings for retirement, we would see similar numbers.

With all the Netflix, bread and circuses going on, many people probably never think too deeply on such problems.

If they don't see the problem, they are less likely to be open to advertisements or salespeople offering a solution.
 
We'd also need to look at the decline or increase in number of life insurance agents.

On the news sectioin of the forum there is a story stating that applications for new testing nationwide was up 31% in 2020 due to folks losing their jobs (and have the heck recruited out of them by every three letter IMO in the country). However, what was more interesting than that was that there was an 18% DROP in the number of recruits actually contracted.

What I'd really like to know is this: Are we now gaining life insurance agents or is the number of total licensed, contracted and appointed agents still in decline?
 
Incomes for the middle and lower brackets have been stagnant over the past 25 years. While every other cost in life has increased substantially. Doesnt take a rocket scientist.

And plenty of people are in need of life insurance and know it. Plenty are actively looking for it.

The issue for many in the middle to lower income brackets is not if they need it, its how to afford what they need.

Not that there arent other factors. Its certainly an underservices demographic. But most people know that life insurance is helpful, if not needed. Most people know how to get a life insurance policy if they really wanted one. Its the lack of money that demotivates or discourages them from pursuing it. They have had months were an extra $40 or $50 would mean the lights staying on or not. Even if thats not how it is now, they think it could be again at any time. If they had a more steady income stream, more would seek it out on their own.
 
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In the old days there were no marketing costs really . I recall in the 80's working the CO's existing book and all referrals. Now to do many types of ins it cost money up front as everything is lead based now . An insurance agent getting in the business today and having a family needs $25 k saving for 6 months of lead cost and 3 mo th did living exp's . If not the pressure to produce will sink you . I'm talking the avg agent .
 
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All I had was a nec multi speed laptop that was programmed by cassette tape . Cost $1800. By I did buy a telemarketing machine that had 2 cassette tapes . One for the message and one to record any answers . I'd get 2-5 leads a day . They were banned in 1990 as they called police and fire stations and if an emergency it tied the line up .
 
A new agent today has it so much easier.

From cell phones, internet, social media to this forum.

This is what I meant in my OP. With cell phones and internet and social media, agents are all fighting over that small pool of responders, and yet there are far more Americans who do not think about the need for life insurance and are never given the opportunity to have one of us sit with them to help them realize the problems they have that can be solved by the products we offer.

This is a good thread - lots of good thoughts in the posts above and I think it is an important question for all of us. And from the opinions expressed above it is a complex problems: Americans are broke due to many reasons: over consumption, stagnant wages, buried under the debt avalanche, etc.

I think there are those causes, but I also think there are deeper, root causes. And these deeper causes are, imo, that life insurance has been under attack for two or three generations (since the rise of Al Williams in the early 70's). And I truly do not mean to get political by saying this, but debit insurance has been under attack by the liberal do-gooders for over 100 years.

In the old days there were no marketing costs really . I recall in the 80's working the CO's existing book and all referrals. Now to do many types of ins it cost money up front as everything is lead based now .

In "the old days" (which for good home service agents like @shonceman means this coming Monday morning) leads were generated largely by door knocking, and yes, by referrals. When I was a kid, we had real estate agents and life insurance agents knock our door several times a year, especially in the spring and summer. I have lived in my home for 21 years and I have not had one real estate agent or life insurance agent knock on my door.

I was out cold knocking the week before last in a middle class neighborhood. These folks are not being served by our industry. Policy Genius and Select Quote and Lemonade and BuyCheapTermDotCom cannot compete with us unless we simply continue to cede the field to them. The one thing I learned over the last 18 months is that everyone - and I mean everyone - is a prospect, even if they don't realize yet.

I am not opposed to leads. I continue to door knock my old DM and Facebook leads that I have acquired over the past 5 years. I still send out direct mail. Facebook leads are still viable. But I think we all should do a day or two of cold doors each month in working class and middle class neighborhoods to try to bring our story to those who have yet to hear it.
 
It's funny you say that . I was telling my friend in the last 10 yrs I 'be had maybe 3 door knocks . 1 was Edward jones . But then again the success of cold knocking middle to upper class is not good . Many people have ring bells and won't answer .The most valuable thing we have is time . I'd rather door knock people who filled a card out than cold knock . Your chances of a sale much greater . It's no different than I'd rather work a $50 call in tv lead with high intent than a $8 Tm lead were the people have very low intent . Why did you leave the fe side of insurance ?
 
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