When Customers Get Nasty or Demand Attention?

[HowdyDoody]

Devil's advocate, I presume that over 30 years you've primarily done face to face without a focus on phone/email. By it's very nature customers have a much easier time being rude by phone/email to an anonymous person vs someone they've sat across the table from.

True, but I telemarket for appointments. I've had people hang up on me, but nothing like this warm, compassionate female describes.

Are you saying there's any excuse for the way Lizzy Borden acts?

 

[Josh]

Are you saying there's any excuse for the way Lizzy Borden acts?

Not at all. If a customer is being so rude to you that you no longer wish to have them as a customer there are plenty of professional ways of handling that. "Mrs. Jones, I appreciate your concerns. I'm happy to help you as best I can. If you're not confident I'm providing you with the type of service you're looking for than I can fully appreciate if you wish to take your business elsewhere" or something like that.

Regardless of what business you're in, part of customer service is listening to people's problems.

 

[HowdyDoody]

Not at all. If a customer is being so rude to you that you no longer wish to have them as a customer there are plenty of professional ways of handling that. "Mrs. Jones, I appreciate your concerns. I'm happy to help you as best I can. If you're not confident I'm providing you with the type of service you're looking for than I can fully appreciate if you wish to take your business elsewhere" or something like that.

Regardless of what business you're in, part of customer service is listening to people's problems.

Exactly. We can choose who we do business with. If Miss Compassionate got rid of the clients she has a problem with, she probably wouldn't have many left.

Also, we're paid renewals to answer our clients concerns. No matter how trivial they might seem.

 

[DHK]

question deleted due to mentally ill stalkers here..this forum is scary and crazy...agents beware of many disturbed lunatics here with no lives
sick people

esp beware of howdydoody--a projecting mentally ill narcissist who goes around harassing bullying people online then calling 'them' angry...twisted sub human

And yet you keep coming back asking for advice from the same "disturbed lunatics" who keep telling you the same things.

You just don't want to admit it to yourself.

We all see that... but you don't.

You keep seeking the answers you want to hear, versus the truth.

"Doing the same thing over and over again" is the definition of insanity... and I'm willing to bet that you have just a little bit more than a normal dose of bipolar disorder yourself.


What we keep telling you is to look in the mirror. That is the source of your problems and the source of your attitude towards your problems.

The sooner you change your attitudes and philosophies, the better off you and your clients will be.

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You should rename your thread to "When posters get nasty and demand attention".

 

[GreenSky]

you are crazy...seek psych help u freak..and get a life...
im a kind compassionate female...you need to look in the mirror you mentally ill sociopath calling others angry--projecting narcissist...

what a scary world we live in...mentally ill lunatics like you

When I was 22 I also knew it all. Next month when you turn 23 you might get smarter.

Rick

 

[rousemark]

rousemark;...what a lame response.."time to make commission off them"..this isnt about "time"..its about customers wasting time calling and ranting to people they have no place calling or ranting to. just because i sold them a policy doesnt mean I or any agent are there for their every calling and frustration....its not my place to listen to their woes about medicaid not by any means nor would i waste a second of it--that's what friends are for, and family not "AGENTS"... ifyou think that, you need serious help..besides trying to insult or be a jerk... what a sad group of pathetic online jerks...trolls everywhere

gee.. A first! Never been called a Troll before! I love your kind compassionate remarks to and about everybody that has posted on the thread. I have been an agent for 44 years and I have taken time to listen to people rant and rave about almost everything under the sun. Why? Because I care about the people who choose to do business with me and provide the means for me and my family to eat pretty doggone good.

One of these days, you might mature enough to know what kindness and compassion is. As far as friends and family, a lot of the people you deal with have no friends or family other than the agent they bought their insurance from. Probably be best for you and for them if you would find another line of work.

 

[vic120]

And yet you keep coming back asking for advice from the same "disturbed lunatics" who keep telling you the same things.

Well Isnt that the def of insanity doing the same thing over and over again expecting a dif result?

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Here is what I don't get, When you were complaining about this the first time you were also talking about how you are this superstar wrote 10 deals in the first month, Aren't you making enough money?

I mean is it worth it or not?

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Ok and I just sen you post this in another thread

"i currently work for an fmo...with free leads. Ive made about 50k my first 4 months and thats not even working full time. We have an unlimited number of leads and you can get good bonuses too like quarterly ones of 5k-14k. all telesales...chargebacks yes but still works out well. "


So quit the complaining or the lying whichever one is true

 

[GreenSky]

gee.. A first! Never been called a Troll before!

Maybe not to your face.

Rick

 

[goillini52]

question deleted due to mentally ill stalkers here..this forum is scary and crazy...agents beware of many disturbed lunatics here with no lives
sick people

esp beware of howdydoody--a projecting mentally ill narcissist who goes around harassing bullying people online then calling 'them' angry...twisted sub human

I forgot about my alter ego.

 

[Life Hawk]

question deleted due to mentally ill stalkers here..this forum is scary and crazy...agents beware of many disturbed lunatics here with no lives
sick people

... how did she know I was going to join?

I forgot about my alter ego.

I forget me sometimes as well, until I remind myself who is me and then remember who I am... most of the time I forget because I'm behind on my meds.