You May Not Access CMS Systems Outside of the U.S.

[Duaine]

As a reminder, agents and brokers are not permitted to remotely connect or transmit data to the Federally-Facilitated Exchanges (FFE), State-based Exchanges on the Federal Platform (SBE-FP) or its testing environments, and may not remotely connect from locations outside of the United States of America or its territories, embassies, or military installations. This includes any such connection through virtual private networks ("VPNs").

Additionally, agents and brokers may not use professional or IT services, call center/customer support operations, or software tools that are not located or hosted in the U.S. or one of its territories, embassies, or military installations.

 

[Baseball7]

Thou shalt not….

 

[Chazm]

I have a slight feeling you are creating post only to show your AI images. What are we talking about here?

call centers are not going away.

 

[rmhaire]

I have a slight feeling you are creating post only to show your AI images. What are we talking about here?

call centers are not going away.

Go back and look at all those people in the pictures.

You and I have talked to most of them at one time or another.

 

[kgmom219]

Buddy of mine is freaking out on this one. He spends about 50% of his time in Mexico. Totally screwed.

 

[Duaine]

I have a slight feeling you are creating post only to show your AI images. What are we talking about here?

call centers are not going away.

Hey my AI is insulted...! Just wondering if the Call Centers will have to based in the U.S. and not in La-La Land.

 

[pogo]

Does this apply only to ACA and U65 plans? Where can I find the documentation?

 

[Duaine]

Does this apply only to ACA and U65 plans? Where can I find the documentation?

This was in an email to brokers from CMS today. Sorry but I didn't save the email.
Federally-Facilitated Exchanges (FFE), State-based Exchanges on the Federal Platform (SBE-FP)

 

[rmhaire]

As a reminder, agents and brokers are not permitted to remotely connect or transmit data to the Federally-Facilitated Exchanges (FFE), State-based Exchanges on the Federal Platform (SBE-FP) or its testing environments, and may not remotely connect from locations outside of the United States of America or its territories, embassies, or military installations. This includes any such connection through virtual private networks ("VPNs").

Additionally, agents and brokers may not use professional or IT services, call center/customer support operations, or software tools that are not located or hosted in the U.S. or one of its territories, embassies, or military installations.

The guy on the bottom right is Jimmy. He's been calling me about my extended warranty.

 

[Tahoe Ray]

They could know that you're using a VPN but how are they supposed to know if you're using it from outside the US or at your local Starbucks?