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I have not enrolled one person in BCBS this year. Premiums to high for my highly subsidized crowd. I wish they were more affordable this year, Coventry caused me ulcers last year with all of the problems.
I think about 90% (or more) of mine have completed it without my help (after I explained which plan they would be applying with and they understand their options).
What are the reasons your clients are having issues?
Ward Insurance Services
Pittsburgh Pa
Service Since 1924