Appointment Confirmation?

[Funguy]

Hey guys,

A common situation I have been facing is that clients are calling me at the last minute to cancel the appointment.
Like 2 hours or 1 hour before the appointment?

If you set an appointment on Monday for a Thursday or a Friday meeting, do you guys call the evening before to confirm the appointment?

The clients I have been meeting are about 20 minutes drive from my home.

Any advice would be appreciated.

Funguy

 

[jdeasy]

If you schedule that far out then getting those calls or no shows is to be expected.

I do not schedule more than one day out.

Hey guys,

A common situation I have been facing is that clients are calling me at the last minute to cancel the appointment.
Like 2 hours or 1 hour before the appointment?

If you set an appointment on Monday for a Thursday or a Friday meeting, do you guys call the evening before to confirm the appointment?

The clients I have been meeting are about 20 minutes drive from my home.

Any advice would be appreciated.

Funguy

 

[Stephen]

Hey guys,

A common situation I have been facing is that clients are calling me at the last minute to cancel the appointment.
Like 2 hours or 1 hour before the appointment?

If you set an appointment on Monday for a Thursday or a Friday meeting, do you guys call the evening before to confirm the appointment?

The clients I have been meeting are about 20 minutes drive from my home.

Any advice would be appreciated.

Funguy

Set your appointments one day out, and don't give them your phone number.

 

[eddie]

I agree with JDeasy. If you call to confirm an appointment, all you are doing is calling to confirm a cancellation.

 

[nfl72]

If your on your way to their appointment and they call do not answer the phone just go right to the home and pretend like you never saw they called. Most of the time they will let you in and won't even mention the call.

.

 

[deadhead]

I door knock my leads so I don't get cancelled appointments

 

[PittAgent]

I door knock my leads so I don't get cancelled appointments

You never call? I have more success with door knocks myself. I realize door knocking is hit and miss but I usually close the ones that let me in.

 

[Migshannon]

JD is right. You should do your best to schedule your appointments one day in advance. We are already dealing with clients that may or may not remember requesting the info. Stack that on top of doctors appointments, children or friends popping in to go to the store, lunch or whatever. You could be wasting valuable time and resources chasing our clients.

Always ask to see them the next day. If that doesn't fit their schedule and they request another day later that week. Book the appointment, tell them you WILL be calling the nght before to confirm then build a little rapport and get on to your next call.

Hope this helps!
Shannon

 

[Iwillpay]

I call AND text my clients the day before AND the day of the appointment. I want to give them EVERY chance to bail out of their appointment before I drive out there and waste my time. I like to be efficient w/ my time. I could be seeing someone else during that time, so I try to avoid that no-show happening at all costs. I try to schedule EVERY appointment within 2 days out to help w/ efficiency. I've been on COUNTLESS calls headed by FE agents who ALWAYS suggest agents shouldn't do what I do, but I out produce most ALL those people running those same calls. I probably work HALF the time of most FE agents who are out running around without purpose.

I wrote 9K THIS WEEK and was not no-showed a single time!!!

This sounds like good advice plus you have the production to back it up.

 

[Rearden]

As echoed by others, the solution is the schedule only one day out, or even for the same day.