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Met with a guy and his wife recently and they decided to apply for additional coverage. Everything seemed norma, no significant health history. Was informed today he tested positive for Hep B with elevated liver enzymes. The UW wanted to know if he was infected in the past. I called the guy and asked him, news to him. He got VERY emotional. He asked if the samples could be wrong, I said it could but it never happened before.
How do you handle telling a client bad news
How do you handle telling a client bad news