Probably the claim that made the most difference in the family's lives was a case where I took the application on Thursday evening (replacing an in force policy). The following Saturday morning the wife called wanting to know how much insurance her husband had. He had had a fatal heart attack during the night. I told her the old policy was still in force so I knew there would be no problem with that claim. As to the pending policy, we would have to file a claim and see so we sent the claim in, the company investigated and within 90 days or so I delivered the check.
That's a good story to tell. It's really great, like you've really done your job when things work out so well.
I wish I had more good claims stories, but for some reason, of all the ones that I've had paid, it's usually the small ones, that the people are sweet and seem to really care. It's a shame that so many agents that focus on that market are such crumbs.