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- #11
I just spoke to an agent about Cigna's approval timeline yesterday and someone already mentioned it. They didn't staff up for AEP or they are getting a lot more business than they anticipated.
It was taking weeks to get approval instead of days.
Supposedly by Jan. 1st it will be smooth sailing with underwriting ...
Like I said I understand long underwriting, I just had a healthy person approved with Aetna took over 2 1/2 weeks. I have had situations in past years where it was over a month,
My issue is with the misinformation about the portal not connecting to there internal system and telling me people are approved, Like this guy I told it was OK to cancel his insurance only to find out later he is in fact still in underwriting
Now what if he is not approved I have to call him and say what?