TriDad
Expert
has anyone submitted small group medical business to Cigna? we've had some problems with our first case - 25 EE's. Calls to member services result in the client being told they aren't in the system as a group. one rep told them they all were issued individual policies. sales reps don't understand/can't explain maternity benefits.
it's been problematic to say the least, and apologies will only go so far before the client starts to wonder if this was a mistake. I realize there's a learning curve involved, but this has gotten somewhat ridiculous.
and don't get me started on Cigna's group #/case ID/quote # confusion.
it's been problematic to say the least, and apologies will only go so far before the client starts to wonder if this was a mistake. I realize there's a learning curve involved, but this has gotten somewhat ridiculous.
and don't get me started on Cigna's group #/case ID/quote # confusion.