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The policy was issued in February 2015 and the insured was killed in June 2015. Aetna had the claim processed in a few weeks, but told me that they could not release the check because of the fact the case was still open with the police department. I was told in Florida you cannot release funds in this type of situation until the case is closed. The man who broke into the home was claiming self defense. The company stayed in touch with me and in August I got a call saying the check was on its way because the case was closed. The intruder had been murdered too. I called the wife and told her to expect a check and asked her if she knew what happened. She told me she knew who killed the intruder and was glad the matter was solved. I got the impression it was a family member.
Cincinnati Life had a right to contest the claim, but in a situation where the insured is murdered I think they should have paid as a gesture of good faith. They probably would have received more than $25,000 in return from people who now would do business with them because of their actions. I do not think they will sell many policies until this case is forgotten.
Look up any company and you will most likely find similar cases. The client that sent this to me bought a $1,000,000 ROP term plan, Plus I have one on his dad as well. So I understand his concern. I know he also deals with AAA. If he Googles "AAA does not pay life insurance claim" or something similar he will find the same. To many unknowns in this story for me to have an opinion. Are the medical records at Children's for a cold or Cancer?
That is great that Atnea paid the claim. I always expect the companies to pay. If I did my end well and the client was truthful it seems to me most claims would be paid.