I've had a few similar situations this year. Most of the time, the client is pretty tapped out, saving a few $$$ a month means more to them than being covered correctly. Don't take it personal, they would drop the coverage if they could most of the time.
Stay in touch with them and requote it next year. Hopefully, things will be better.
Dan
Stay in touch with them and requote it next year. Hopefully, things will be better.
Dan