Client Says "I'm Busy!" and You Say ...

[Guest]

The answer is the topic of the latest entry into my blog, check it out here and enjoy ; )~

Rock Star Sales Training

 

[Frank Stastny]

Re: A Client Says "I'm Busy!" and You Say . . .

Good stuff assuming the prospect tries to take control of the conversation. Your suggestions are excellent.

When I train agents to cold call I teach them not to give the prospect an opportunity to speak until they answer the first few questions that are asked. Questions that I already know the answer to and are very non threatening.

If the agents allows the prospect to say something like "I'm busy" then the prospect has taken control of the conversation and the agent then has to have something to say to regain control. Regaining control can be very difficult sometimes. I prefer to not give them that opportunity.

 

[Mark]

Re: A Client Says "I'm Busy!" and You Say . . .

Good stuff there Rob!

I hear the " I'm Busy" a lot when I was doing cold calling and time to time. I think your idea is great.

 

[Guest]

Re: A Client Says "I'm Busy!" and You Say . . .

Thanks guys! Coming from the both of you, that's pretty tremendous!

I appreciate it. ; )~

 

[Bob_The_Insurance_Guy]

Re: A Client Says "I'm Busy!" and You Say . . .

When I cold call, I simply state, "here's the reason I'm calling". I don't ask how they are, if I caught them at a bad time or not, or how I got their number.

When they tell me "I'm busy", I ask them a qualifying question, such as "do you guys currently have a group plan?", or "have you already received the new COBRA guidelines?"

When they say, "listen, I really have to go", I get their email address and tell them I'll send them a reminder of the new call time. It works 75% of the time.

YMMV

 

[Guest]

Re: A Client Says "I'm Busy!" and You Say . . .

Maybe you should have read the blog, LOL

When I cold call, I simply state, "here's the reason I'm calling". I don't ask how they are, if I caught them at a bad time or not, or how I got their number.

When they tell me "I'm busy", I ask them a qualifying question, such as "do you guys currently have a group plan?", or "have you already received the new COBRA guidelines?"

When they say, "listen, I really have to go", I get their email address and tell them I'll send them a reminder of the new call time. It works 75% of the time.

YMMV

 

[arnguy]

Re: A Client Says "I'm Busy!" and You Say . . .

Excellent posts, Rob and Bob!

 

[moonlightandmargaritas]

Re: A Client Says "I'm Busy!" and You Say . . .

It's not a problem, when they call you.

 

[Guest]

Re: A Client Says "I'm Busy!" and You Say . . .

Must be the name, ha ha.

Excellent posts, Rob and Bob!

 

[arnguy]

Re: A Client Says "I'm Busy!" and You Say . . .

Also, excellent posts, Bob and Rob!