we obviously I haven't been a Sup guy but i'm more surprised by the second part of that one-------------one can actually create a GI situation for themselves by moving away from where their present plan operates
You would never get in trouble for telling someone this. It's right on Medicare.gov and in every "Choosing a Gap" booklet.
That's like telling an ACA agent that they'd get in trouble for telling someone about a special election for getting married. Ludicrous.
Also, the complaint would be void. You told them about an sep. That's it.
I throw that out often as an example when saying something like, "You can only change from 10/15 - 12/7 unless you have a special circumstance, like low income, or moving out of where your plan covers, etc.
An agent should not run scared about educating his/her clients...
In short, if you client really want out of an mapd SO desperately that they moved for it - good for them. Live and let live. I doubt I'll see it happen in my lifetime...