Jsnowden01
New Member
- 11
my husbands car recently had a small engine fire, we have comprehensive insurance, and our policy states that fire damage is covered. The fire was small, and there is no obvious damage, but the car stopped running after the fire had started (started while driving) and engine will no longer turn over. Insurance has just sent us a notification that our claim is under investigation. We have a police report that says we called it in and that there was "evidence of a fire", and that the fire department showed up. By the time the fire department came my husband had extinguished the fire, but there is obviously internal damage since the car no longer runs and it was burning for 10-20 minutes before extinguished. The insurance company now wants all maintenance records and pre purchase inspection information, and to send the car to the mechanic to determine the cause of the "alleged fire". Does this sound typical for a fire claim? Is there anything we can do to protect ourselves? This whole scenario has been a nightmare- the insurance company has sent us nothing but vague emails for three weeks until now telling us that our claim is under investigation. It's a very expensive car and we will be pretty devastated if the fire isn't covered... any insight or advice?