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From experience ... the EF back end support sounds great but is extremely ineffective. ....... They do follow up with your clients but they leave voicemails as being with Efinancial and it seems like they rarely get in contact with your clients.Medigap/Norwayguy - If I use Concierge system from NB, and they contact the client - how do they represent? Calling from NB (confusing the client) or do they say 'calling from NB on behalf of xyz insurance agency". I noticed on the recorded webcast where NB said they dont market their names to the clients, even on the monthly newsletters - they put the agency name.
It seems like, NB has to be a better choice over EF.
I'm also on the East Coast. when you say your B/D is on West Coast, does it mean someone other than NB?
In regards to the Concierge service I believe they say they are calling from your office....but as I have pointed out in past posts I have never used this service as I would prefer to submit the case myself...Yes my B/D ie Where I hang my securities license which is not with NB is on the west coast...I never took into consideration the time difference and how that can affect my workflow when I moved my license over to them.
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I submitted the request on NB website to call me back for further discussion, and also left them a voice mail message. But no-one has returned the call yet.
Do they always take that long to return the call from their old agents as well?
Does "your rep" make money out of "your sale" or he just gets regular salary?
I've never asked my rep, but I would be he either gets a slice or has a certain production requirement out of the brokers he is assigned...I email and leave Voice mail to my rep if I want to hear back from them...If I want an answer right now I get someone that is available....I'm thinking back now and I think it took some time to get a call back from a contact via the website...It doesn't seem to be an issue when I email or call my rep direct.
As has also been pointed out IMO are all over the place and you can always keep looking.
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