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You know, I went to their website and tried to find it...I had to click on the very small print site map and then I was finally able to get it myself. Sheesh...you think a Banker's agent would have helped me out
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19 post later and the poor guys has to say "ah crap! Never mind I got it myself"
Glad he did not mention Wl vs Term
Notice he didn't post it. I believe others had already mentioned just calling the home office to get the info.
Why pay for a stop payment? Just have the client call the carrier and ask to be placed on direct bill. All carriers will do this even if they have to send a quarterly bill. This immediately stops the bank draft and buys them some time to receive a bill as well as receive your policy and review it. Then the insured can cancel the old policy by returning the bill with a written note to cancel effective xx/xx/xxxx.
The agent should NEVER be involved in canceling a policy.
Why would you have a problem helping your client cancel their policy. If you've done a good job, their new policy has been issued the only thing left to do is have their current policy cancelled, why wouldn't you help them with that. That is part of the job in helping your client. You're making sure they're not going a day without coverage and they don't have duplicated coverage. I've been doing this for 20 years. I have always helped my clients every step of the way. I don't tell them you're on your own now on getting your current policy cancelled. Call the company yourself and cancel or ask for a direct bill. We put it in writing and we get it to the company, via fax or mail...sometimes both.