Feel Great About This Agency

Hi Gang!

So, I've been feeling pretty beaten, battered, and bruised lately in looking for work in East Tennessee. No lie, I had an interview with Travelers, ended up getting a decline letter three weeks later after I had already received an offer from a State Farm agent. Then, the State Farm Agent laid me off after working with her for a month. I'll be honest, she and I ended up not getting along, which is really strange because if you ask ANYONE that knows me, I'm an easy guy to get along with in almost every situation.

Well, the long and the short of it is this. I came across a great Insurance Agency in Knoxville, TN, and I was so pleased I was just getting the opportunity to speak with them. I didn't even realize when they replied to my e-mail that they intended to interview me on the spot. I was just going in on an "information-gathering," fact-finding mission. Lo and behold, I've got the owner, his son, and their director of Human Resources in the conference room interviewing me. I'm so glad I wore a suit and tie, or I would have felt like a complete ***. Needless to say, I wasn't expecting it, but I was very pleased I got the opportunity to interview on the spot.

They were the nicest people, and I am completely sold on working there if they're sold on me. But being the smart guy I try to be, I thought I'd ask more experienced agents here if there are questions I should ask if I get a second interview or an offer from this agency. Here is my understanding of the work I would do with the agency...

If they wanted to hire me, it would be on a two-year unearned contract where I would earn a salary while building into a commission-based pay structure. The majority of their business is commercial, but they also have access to personal lines and a staff to assist with pushing applications through and getting business written. They are a mid-sized agency that has been in business for over 30 years with about 18 full-time staff including several producers. All marketing is handled in the office, etc, etc. I'm not sure what details I should include here.

I'm not really on the fence about this, it's the best opportunity I've come across, and I think if I was offered a position there'd be no question - I'd take it. But to cover all my bases, what kind of questions should I be asking in this situation so I can speak intelligently about it if I get a callback? Are there landmines I should be looking out for here, and if so, how can I find them? The interviewers explained that turnover rate is very low in their office. In addition to the salary, I can earn commissions on top for sales I close, so the "sky is the limit" on my potential earnings there. It really seems like they care just as much about their producers as they care about their business. I'm floored because it almost feels too good to be true.

Any insight is worthwhile to me, so feel free to help if you can. Thanks so much!

-S.S.
 
The only reason I'd think anyone would consider working for an agency would be free leads - so I'd ask about the leads.

If I have to cold call or self-generate leads I'm better off independent where at least I'd get max commissions.

I have had several friends fall for this pitch:

"35K a year plus "X" commission and you can use our client database - and we do tons of mailers blah blah blah"

That honeymoon seems to end quickly. The huge "database" is blown through quickly, all those "mailer leads" are nowhere to be found and they find themselves with a phone book and screwed.
 
Hi Gang!

So, I've been feeling pretty beaten, battered, and bruised lately in looking for work in East Tennessee. No lie, I had an interview with Travelers, ended up getting a decline letter three weeks later after I had already received an offer from a State Farm agent. Then, the State Farm Agent laid me off after working with her for a month. I'll be honest, she and I ended up not getting along, which is really strange because if you ask ANYONE that knows me, I'm an easy guy to get along with in almost every situation.

Well, the long and the short of it is this. I came across a great Insurance Agency in Knoxville, TN, and I was so pleased I was just getting the opportunity to speak with them. I didn't even realize when they replied to my e-mail that they intended to interview me on the spot. I was just going in on an "information-gathering," fact-finding mission. Lo and behold, I've got the owner, his son, and their director of Human Resources in the conference room interviewing me. I'm so glad I wore a suit and tie, or I would have felt like a complete ***. Needless to say, I wasn't expecting it, but I was very pleased I got the opportunity to interview on the spot.

They were the nicest people, and I am completely sold on working there if they're sold on me. But being the smart guy I try to be, I thought I'd ask more experienced agents here if there are questions I should ask if I get a second interview or an offer from this agency. Here is my understanding of the work I would do with the agency...

If they wanted to hire me, it would be on a two-year unearned contract where I would earn a salary while building into a commission-based pay structure. The majority of their business is commercial, but they also have access to personal lines and a staff to assist with pushing applications through and getting business written. They are a mid-sized agency that has been in business for over 30 years with about 18 full-time staff including several producers. All marketing is handled in the office, etc, etc. I'm not sure what details I should include here.

I'm not really on the fence about this, it's the best opportunity I've come across, and I think if I was offered a position there'd be no question - I'd take it. But to cover all my bases, what kind of questions should I be asking in this situation so I can speak intelligently about it if I get a callback? Are there landmines I should be looking out for here, and if so, how can I find them? The interviewers explained that turnover rate is very low in their office. In addition to the salary, I can earn commissions on top for sales I close, so the "sky is the limit" on my potential earnings there. It really seems like they care just as much about their producers as they care about their business. I'm floored because it almost feels too good to be true.

Any insight is worthwhile to me, so feel free to help if you can. Thanks so much!

-S.S.

If it is a family owned business that is not necessarily a bad thing but sometimes/usually the dynamics or reasons why some people are there are quirky. In other words, not all producers are necessarily created equal in family owned agencies, especially. I would want to ask the kinds of questions that would help me to understand how many "off the street" producers they have hired in recent years, how many are still there, what they are earning (take the number they give you and divide it by Babe Ruth's lifetime batting average), what are the areas which they have found to be the most difficult to overcome and so on.

Good luck to you though. If you have been down in the dumps and an opportunity comes along, go for it, as long as you keep in mind that sales is a field filled with snakes who will promise you anything and lie through their teeth, yet there are rare finds along the way.

You have a quota to meet in order to qualify for that base salary, and do you get commissions on top of your salary before you hit that quota? Might want to figure things like that out in advance.

Winter
 
I thought you were doing good with the state farm gig? I guess things went south, somehow. Well, if it's like the state farm deal but with more opportunity, it sounds good. I don't have experience on the commercial nor P&C lines, nor the whole two year salary deal... I would make sure you don't have to pay it back if things go south once again.
 
Things did go south with State Farm in spite of my best efforts to turn things around. The agent was impossible to work with and tied my hands in the process. In the end, the SF gig was nothing more than me servicing the agent's book of business, and every time I even approached her with doing something the way her agent management staff recommended I do, she wanted it done differently - which ended up being entirely ineffective. If I even tried to do it the way her management staff told me it was usually done, she would lecture me for 20-30 minutes about how she's an agent with over 20 years of experience and it's her name on the door. And that just made the whole experience even more miserable.

Tried as I might to make the best of it, she finally broke me down to the point that I just told her to leave me alone. It's water under the bridge, and I just want to move on.

I approached this office telling them I was interested in handling life, health, and commercial for small business/mom&pop shops (mom&pop deserve a bop! - P&C thing). I've been moderately successful getting my foot in the door in the small business area, and my cold calls to those places backed by some quality product that helps them really makes the work worth it for me. I really just hate auto... it's just not rewarding to me, financially or otherwise - I've got no passion for it.

Winter and Health Agency, thank you for the input. I'll definitely write some of this stuff down and try to see if I can get more information on those angles.

Somarco, the agency is called William Knight Insurance off of Kingston Pike in Knoxville. I met with both Bill and Chris Knight and their HR lady, Ms Morello. I felt that they were being very up front with me. Have you heard of the agency?
 
I know the area, but not those folks. I have contacts in Knoxville who might know them if you want me to check them out.
 
Somarco,

That would be great if you know anyone in the area that might be able to help. If any of them are looking for a licensed agent in P, C, Life, and Accident/Health, I'll be glad to send my resume over to them as well. I've got no bird in the hand yet, but I'd like to have as many as possible in the bush until I get an offer.
 
Emailed a Knox contact. Should hear something soon. Also asked if he knew anyone with a P&C shop that might want a new hire.
 
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