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Final Expense Telesales Tips - The Final Episode
- Thread starter NSRH
- Start date
- Thread starter
- #62
- 1,912
Final Expense Telesales Tip:
The most powerful tool you have to successfully influence prospects into become buyers is not your script.
It's how you present the script.
Your voice.
93% of communication is nonverbal, in which 55% is body language.
The cards are stacked against you in phone sales.
It's important to emphasize and exaggerate certain responses and statements to ensure you are delivering 100% of the message.
To instill excitement and energy into your clients you have to turn it up really high.
To instill somber or seriousness into your clients you have to dial it down real low.
The most powerful tool you have to successfully influence prospects into become buyers is not your script.
It's how you present the script.
Your voice.
93% of communication is nonverbal, in which 55% is body language.
The cards are stacked against you in phone sales.
It's important to emphasize and exaggerate certain responses and statements to ensure you are delivering 100% of the message.
To instill excitement and energy into your clients you have to turn it up really high.
To instill somber or seriousness into your clients you have to dial it down real low.
- 26,145
And where and how long the pauses.
Also your style. Some people are the high energy 'but Wait, there's more...' salesmen. Myself, I am more of a consulting style.
Also your style. Some people are the high energy 'but Wait, there's more...' salesmen. Myself, I am more of a consulting style.
- 30,588
- Thread starter
- #66
- 1,912
100% of my business goes to American Amicable.
- Thread starter
- #67
- 1,912
Final Expense Telesales Tip:
Activity trumps everything else.
You need to be spending a minimum of 5 hours a day presenting on the phone.
Those hours don't include service calls, prospecting calls, or putting in apps.
This is a solid 5 hours presenting to clients and driving new revenue.
If you aren't reaching these numbers then here's why:
1. You don't have enough leads
2. Your not calling your leads enough
3. Your pick up rate is low because your calling from an out of area area code
4. Your getting off the phone too quick with prospects by prejudging leads
5. Prospects aren't interested in YOU because your voice is boring and draining and they are hanging up on you
6. You're lazy
7. You're not infusing new leads into your business and trying to revive life out of dead prospects
8. Your spending too much time chasing tire kickers
9. You're not going in with a one call close mentality
10. You're distracted and aren't committed to your business
Telesales, just like most sales, is a mental game.
Get out of your own way.
Activity trumps everything else.
You need to be spending a minimum of 5 hours a day presenting on the phone.
Those hours don't include service calls, prospecting calls, or putting in apps.
This is a solid 5 hours presenting to clients and driving new revenue.
If you aren't reaching these numbers then here's why:
1. You don't have enough leads
2. Your not calling your leads enough
3. Your pick up rate is low because your calling from an out of area area code
4. Your getting off the phone too quick with prospects by prejudging leads
5. Prospects aren't interested in YOU because your voice is boring and draining and they are hanging up on you
6. You're lazy
7. You're not infusing new leads into your business and trying to revive life out of dead prospects
8. Your spending too much time chasing tire kickers
9. You're not going in with a one call close mentality
10. You're distracted and aren't committed to your business
Telesales, just like most sales, is a mental game.
Get out of your own way.
- 26,145
Guilty of a few of those at times.
- Thread starter
- #69
- 1,912
We all are, myself included brother.
- Thread starter
- #70
- 1,912
Final Expense Telesales Tip:
Record every interaction with your prospects and customers and save them for a minimum of five years.
1. It's good for training. You don't need someone to listen to them, you need to listen to them. Nobody will be as critical of your pitch as you are.
2. It's good for defending complaints. With enough volume you can count on a complaint to the carrier and to the DOI. Recordings will keep you immune from he said she said situations. Those never end well for the writing agent.
3. It's good in case you missed something. Instead of calling the customer back to get a piece of information you forgot to take note of, you can always go back and listen to the recording.
Even if selling by phone is temporary for you, still save your recordings and file them away just in case.
Record every interaction with your prospects and customers and save them for a minimum of five years.
1. It's good for training. You don't need someone to listen to them, you need to listen to them. Nobody will be as critical of your pitch as you are.
2. It's good for defending complaints. With enough volume you can count on a complaint to the carrier and to the DOI. Recordings will keep you immune from he said she said situations. Those never end well for the writing agent.
3. It's good in case you missed something. Instead of calling the customer back to get a piece of information you forgot to take note of, you can always go back and listen to the recording.
Even if selling by phone is temporary for you, still save your recordings and file them away just in case.
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