Over the past year or so there have been many threads about Foresters both good and bad and I have to admit I have been a strong advocator on their behalf. Have I had issues with them yes but for the most part I really like selling their policy as it is easy to sell and has lots of benefits that make it stand out form most others.
My latest policy is causing me to rethink my using them as my go to company.
Around June 12th I wrote a bigger policy with Foresters where we replaced a 15 day old plan right level. I replaced a $50 monthly premium with a $100,000 SI whole life at $240 per month. Because It was a good sized policy I wanted to make sure everything went smoothly. I dotted my eyes and crossed my t's the best I could and thought I had everything perfect. On June 19th I received an email from Foresters stating the first draft was scheduled for 6/21/12, which wa wrong, The first payment was to be drafted on 6/28/12. So I called and emailed Foresters and after about 3 calls and 4 or 5 emails they agreed to change it to the requested date of 6/28/12. I even called on the 25th to make sure everythign was on schedule, which they assured me it was.
After not recieving a check for the policy, I called Foresters on the 3rth of July and found they never did attempt the draft at all. They totally dropped the ball and just plain forgot. I made at least two attempts in June to make sure they would cancel her other plan right policy and not take the first payment out. Not only did they not draft the first payment out for the $100 K policy they never cancelled her other policy.
Then when you try and speak with a manager at Foresters you might as well bend over and kiss your ass goodbye. Then when you do get to speak with one all they do is tell me how great they are and how fast they are growing etc.
I beleive they are giving their college scholarships to college students and then hiring them as part time workers. Too many of their workers in customer service haven't got a clue on what they are doing. They sound like they are fresh out of high school and are completely lacking in common sense.
I need a new go to company with lots of benefits that I can sell and a company with good customer service. They must also have good rates. I am thinnking RNA. Anybody else got any ideas on who might fit the bill?
My latest policy is causing me to rethink my using them as my go to company.
Around June 12th I wrote a bigger policy with Foresters where we replaced a 15 day old plan right level. I replaced a $50 monthly premium with a $100,000 SI whole life at $240 per month. Because It was a good sized policy I wanted to make sure everything went smoothly. I dotted my eyes and crossed my t's the best I could and thought I had everything perfect. On June 19th I received an email from Foresters stating the first draft was scheduled for 6/21/12, which wa wrong, The first payment was to be drafted on 6/28/12. So I called and emailed Foresters and after about 3 calls and 4 or 5 emails they agreed to change it to the requested date of 6/28/12. I even called on the 25th to make sure everythign was on schedule, which they assured me it was.
After not recieving a check for the policy, I called Foresters on the 3rth of July and found they never did attempt the draft at all. They totally dropped the ball and just plain forgot. I made at least two attempts in June to make sure they would cancel her other plan right policy and not take the first payment out. Not only did they not draft the first payment out for the $100 K policy they never cancelled her other policy.
Then when you try and speak with a manager at Foresters you might as well bend over and kiss your ass goodbye. Then when you do get to speak with one all they do is tell me how great they are and how fast they are growing etc.
I beleive they are giving their college scholarships to college students and then hiring them as part time workers. Too many of their workers in customer service haven't got a clue on what they are doing. They sound like they are fresh out of high school and are completely lacking in common sense.
I need a new go to company with lots of benefits that I can sell and a company with good customer service. They must also have good rates. I am thinnking RNA. Anybody else got any ideas on who might fit the bill?
