Hardest Medicare AEP yet for phone sales? Might move on to another industry

[fastlanemillions]

So I work for a non-captive agency doing Medicare sales over the phone and this is probably the toughest AEP yet. Alot of people only looking for food card benefits, and then if you do wind up getting a sale they are calling back saying "This agent told me this other plan is better, blah, blah, blah", or they wind up switching with another agent even though you did your due diligence of finding a plan.

Had a client call back and tell me another agent told her "your doctors are not in network" with the plan i signed her up on.
I had to call the doctor while on the phone and they verified they are in CIGNA's network but not on the provider list and currently disputing with CIGNA about it so that saved me. Had another one switch cause Aetna didn't mail out the food card smh. I had to call Aetna they did the food order over the phone.

Did i save them, yes but it was total 3 hr headache i had to deal with. I'm starting to think Medicare sales is dead, clients are getting more savvy and don't won't to deal with these misleading ads, as well as being called by 10+ agents every single day, some are even finding their own plans online. I'd go in the field independently but i don't have time for that, i have to feed my family and can't wait for commission check right 2-3 months later right now.

I'm just curious how others experience has been this AEP?

 

[straightnochaser]

So I work for a non-captive agency doing Medicare sales over the phone and this is probably the toughest AEP yet. Alot of people only looking for food card benefits, and then if you do wind up getting a sale they are calling back saying "This agent told me this other plan is better, blah, blah, blah", or they wind up switching with another agent even though you did your due diligence of finding a plan.

Had a client call back and tell me another agent told her "your doctors are not in network" with the plan i signed her up on.
I had to call the doctor while on the phone and they verified they are in CIGNA's network but not on the provider list and currently disputing with CIGNA about it so that saved me. Had another one switch cause Aetna didn't mail out the food card smh. I had to call Aetna they did the food order over the phone.

Did i save them, yes but it was total 3 hr headache i had to deal with. I'm starting to think Medicare sales is dead, clients are getting more savvy and don't won't to deal with these misleading ads, as well as being called by 10+ agents every single day, some are even finding their own plans online. I'd go in the field independently but i don't have time for that, i have to feed my family and can't wait for commission check right 2-3 months later right now.

I'm just curious how others experience has been this AEP?

Been pretty good over here, if you're strictly dealing with inbound facebook leads and all they're calling in about is the food card you're gonna have a bad time.. no loyalty in those folks.

 

[fastlanemillions]

Yeah for sure. I'm guessing your independent and work in the field?

 

[vic120]

Been pretty good over here, if you're strictly dealing with inbound facebook leads and all they're calling in about is the food card you're gonna have a bad time.. no loyalty in those folks.

Im super busy right now with clients and refurels

I had some Facebook leads on and turned them off quick I don't have any time for that,

but I have tried evey angle to get leads in the last couple years and I cannot find a good source anymore

where are you getting qualified leads from?

I even did many mailers and just lost a ton of money

For AEP I could not take leads if I wanted to but really want to figure out something for January