Help Working the Phones

[Amber Scherloz]

I've been through the same and I know it is not easy at all. There are times when I wanted to give up but as I've heard from all other agents on the things that they have been through and now that they have succeeded it made me realized that it is worth trying. So Good Luck and I know you can do it.

 

[Notquiteright]

Thanks for all the feedback and support guys. I know that I'm much to reliant on the phone and I really need to get out from behind the desk and get in front of more business owners.

To be totally honest, I'm normally a really introverted person, so I've been having to get over that a little bit at a time and I've finally gotten comfortable calling people, so the next big hurdle for me to get over is dropping in on businesses. Hopefully I can buddy up with another agent in my office and ease the transition a bit.

And djs, I think you make a great point. I've really tried to cut to the chase and focus on exactly what each client needs and how I can provide the most concise explanation, rather than going through every product I have with each prospect.

It can just be difficult to get feedback on what is or isn't working, since it takes hundreds of calls at the very least to start to notice a trend, and even then there are so many variables that trying to learn on the fly is pretty much a waste of time. Right now I'm mainly trying to get comfortable with my delivery and get some responses down for the most common questions/concerns/objections that I'll be hearing a hundred-plus times a day.

 

[hockeyday]

whats CPS??????

 

[Tom Highway]

whats CPS??????

Uh-oh. Now you went and did it. You just did the equivalent of saying "Beetlejuice" or "Bloody Mary" three times.

Here comes..........

 

[jmhopkins40]

Uh-oh. Now you went and did it. You just did the equivalent of saying "Beetlejuice" or "Bloody Mary" three times.

Here comes..........

go get em TH

 

[Edson]

Thanks for all the feedback and support guys. I know that I'm much to reliant on the phone and I really need to get out from behind the desk and get in front of more business owners.

To be totally honest, I'm normally a really introverted person, so I've been having to get over that a little bit at a time and I've finally gotten comfortable calling people, so the next big hurdle for me to get over is dropping in on businesses. Hopefully I can buddy up with another agent in my office and ease the transition a bit.

And djs, I think you make a great point. I've really tried to cut to the chase and focus on exactly what each client needs and how I can provide the most concise explanation, rather than going through every product I have with each prospect.

It can just be difficult to get feedback on what is or isn't working, since it takes hundreds of calls at the very least to start to notice a trend, and even then there are so many variables that trying to learn on the fly is pretty much a waste of time. Right now I'm mainly trying to get comfortable with my delivery and get some responses down for the most common questions/concerns/objections that I'll be hearing a hundred-plus times a day.

I can relate to the frustration of limited phone success. I work with Great American in Ormond Beach and all I do is call people turning 65 in the neighboring counties while I try to save up money to get a mail campaign going.

Something that helped me improve my call quality with the people I actually get to talk to is to listen to myself speak. I called myself maybe 15 times two weekends ago and left voicemails on my phone as if I was calling a prospect.

I surprised myself with the tone and inflection of my voice as the conversation went on. I started with a good tone and clarity but by the end of the call I had usually drifted off into a mumble or guttural whisper.

Record yourself while you make calls and really listen to how you come across. I've repeated that every weekend since I first listened to myself and I've found it helps keep their attention. Good luck!

 

[Frank Stastny]

I can relate to the frustration of limited phone success. I work with Great American in Ormond Beach and all I do is call people turning 65 in the neighboring counties while I try to save up money to get a mail campaign going.

Something that helped me improve my call quality with the people I actually get to talk to is to listen to myself speak. I called myself maybe 15 times two weekends ago and left voicemails on my phone as if I was calling a prospect.

I surprised myself with the tone and inflection of my voice as the conversation went on. I started with a good tone and clarity but by the end of the call I had usually drifted off into a mumble or guttural whisper.

Record yourself while you make calls and really listen to how you come across. I've repeated that every weekend since I first listened to myself and I've found it helps keep their attention. Good luck!

Recording one's self is excellent advice. I recommend to every agent I train to sell Med Supps to record actual conversations with prospects and then listen to the recording. It is very seldom that the prospect hears the agent the way the agent hears himself.

I have a lot of experience using "mailing campaigns" and the ROI one gets. I may be able to give you some insight based on my experience if you are interested. Please feel free to call anytime at the number shown below.