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I'm just thinking there has got to be something I'm missing.
There is.
Did any of those agents reveal that they are paid a base salary of $40,000 to $60,000 plus commissions and other benefits. Ask them. That's why they stick with Farmers. They would have to start from scratch somewhere else for a lot less money. Hence the term "captive agent."
And while Farmers, like many other companies, have suffered underwriting losses, Farmers, like many other companies, is worth billions of dollars and can afford to weather the storm until things turn around.
Farmers makes its annual reports available to the public in case you are interested.
Financial Reports - Farmers Insurance Investor Relations