- 1,183
Because . . . .
They don't understand what they have . . .
They don't know where to get easy to understand information . . .
The volume of information is overwhelming . . .
When they seek help they get a sales pitch that does not answer their questions . . .
Agents can't/won't explain the nuances . . .
Agents prefer to talk about getting more free stuff for $0 . . .
Agents can't explain how managed care works . . .
Agents are woefully underpaid . . . LOL
Agents are paid to churn & poach vs service their existing client base . . .
So many assumptions from someone who's not in the MAPD business at all.