I just got off phone with Integrity fmo about new rule changes . Starts June 28

For those that have RadiusBob..........

Inbound and Outbound Call Recording!
Already Built into Your Radius Account Stay Compliant...

Hey Tom,

CMS has outlined potential changes and requirements for #Insurance Agents and the phone calls they make to Leads & Clients eventually needing to be recorded and stored, similar to a Scope of Appointment...DON'T WORRY, RADIUS HAS YOU COVERED ALREADY!

Your Current Radius Account has a built in Call Recording Feature, which records Inbound and Outbound Calls made through Radius. Each Call Recording is stored on the Lead and Client Profile Page under the Call Recordings Tab. There you can easily listen to or download each recording. Each recording is available for as long as you want, 10 Years or Longer, just don't delete it.

Depending on your Radius Plan, you may only have the Outbound Click to Call Feature, but no Inbound Calling options. Only our VoIP Plans (Agent + VoIP) have Inbound and Outbound Call Recording. You may need to upgrade your account:

Account > Upgrade Account > Agent + VoIP (Or the Corresponding Plan)

Watch our VoIP Features Video

Read Our Blog Article with NAHU's Press Release

Happy Calling!

Any questions, let us know.
Team Radius
 

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