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Guest
Guest
Here is what I do in this case...
1) Tell them the account is coded wrong and that there is a large possibility they are paying too much or too little.
2) let them know on a large claim they could be opening themselves up to recieving a notice of owed premium... usually a large amount.
3) Tell them you are here to correct this mistake and protect them from future mistakes that could result in them oweing a lot of money... Dont bad mouth the other agent simply point out the errors and and fix them
4) Provide them with the corrected quote... if they choose to go with you great... if not then I usually reflect upon a quote from Art Williams... "All you can do, is all you can do, but all you can do, is enough"
In many cases with these situations if it does not lower the insureds premium they are going to stay where they are... just take comfort in the fact you did what you could and when that comes back to bite them... well you may be the first thing that jumps into their mind.
Besides you dont want clients on your books who are ok with being dishonest... when they say no thanks, I will keep doing it this way... that usually affirms to me that they dont belong on my book anyways.
Agreed, but add one thing, Print out the class code they are under currently, and print out the class code you think it needs. Let the client see for themselves...... In a situation like this, I think you have to show them PROOF, otherwise, are they just supposed to take your word?