Insurance Company termination

[Scott Ashton]

seriously? Hell I have an accent. I know a southern accent, a new york accent, a vietnamese accent, etc...not always right, but address the issue here. i called to help a customer..14 calls i asked for their name twice spanning an hour and a half. i was then asked by a boss, who i had been speaking with...i said, "i asked and they didn't want to give it...all i can go by was it was a black woman's voice...so to answer your question, obviously i was right. can you see the real problem here? do you think the customer would have had the patience to call 14 times for a typo error? i have been answering ANY call bad or good for 26 years on a cellphone 7 days a week. i am here to help...and let the people be aware of the real problem. Google it...poor customer service. Not the race card....geeez

 

[Scott Ashton]

the only thing i may be guilty of is: voice inflection after 14 calls and an hour and a half to change 1 digit to fix someone's license number. i told the customer what happened...she said i did nothing wrong and she should know working for att&t customer service for 25 years. it took me 2 months to earn her business. She thanked me and sent her sister to me as well. Both had been with Progressive 25 years. The irony here is: a month goes by...customer calls me to tell me they spent 2 days trying to call Safeco to make a payment and gave up...I gave her Shawn Nelson's number (the person who terminated me due to "communications error"!?). I've since rewrote the customer elsewhere. Now Safeco wants to charge back my commission?

 

[Norwayguy]

the only thing i may be guilty of is: voice inflection after 14 calls and an hour and a half to change 1 digit to fix someone's license number. i told the customer what happened...she said i did nothing wrong and she should know working for att&t customer service for 25 years. it took me 2 months to earn her business. She thanked me and sent her sister to me as well. Both had been with Progressive 25 years. The irony here is: a month goes by...customer calls me to tell me they spent 2 days trying to call Safeco to make a payment and gave up...I gave her Shawn Nelson's number (the person who terminated me due to "communications error"!?). I've since rewrote the customer elsewhere. Now Safeco wants to charge back my commission?

Well if you have moved them did you earn a commission?

 

[Scott Ashton]

yes i had to rewrite her because of their inaction. yes i was paid commission...Safeco should have to compensate for alot more than that...i lost an avenue for a potential market for my "preferred" customers. Preferred company?! plus i will move the other 3 and anyone who calls me and says they are with that carrier I will personally work hard to earn their business AWAY from this company who cares about being politically correct when there was nothing to make of a situation. These "decision makers" forgot about helping the customer or their producers who are just trying to do their best to satisfy their mutual client. Again, this should not be permitted in today's society..