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That was my thought, but I went round and round with underwriting and they were not going to give a reason to me or the client. Very strange.
They won't to you, but they have to give the client a reason. It may be mailed though. Also, I seem to recall that you are not allowed to decline based off the MIB. Now, they may mark it incomplete as they cannot reconcile what the MIB says and what he and the app are saying. I've had that happen before.
Tell the client to call the DOI if they refuse to send him a letter telling why.