I must be missing something here; how does that have nothing to do with his company?
It is telemarketing in general.
Hell, even cold calling.
If you did the calling, you will run into those people that are a waste of time. Like my step dad. His only goal is to have someone come see him and tell his story to and not buy from you.
I didnt say, they were bad leads, that you would want a refund on. Only 3 out of 10 are worth killing.