Mailed Policies that Clients Claim to Never Receive

[WinoBlues]

So what about the states that don't require delivery receipts?

Of course, I think if I were an insurance company, I would want one no matter what state.

We print our own. Some companies do not require them. But I do.


Lee

 

[rousemark]

If it's past the free look period (even though they had nothing to look at), they still might have a little trouble getting all their money back. Why? Well, are they going to successfully come up with a good reason that they never called about it until months after? Are they really going to convince someone that they were unaware money had been coming out of their account for months? Doubt it.

The policy language doesn't state anything about premiums being paid standing as proof a policy has been delivered.. The trigger is when they actually receive the policy.. Here is the actual language from one company's policy.

"If for any reason You are not satisfied with this Policy, You may return it to Us or to the agent who sold it to You within 30 days after You receive it. We will refund all premiums You paid to Us and then You and We will be in the same position as if a Policy had never been issued."

Without proof of delivery, a client could claim the refund long after the policy was issued.

 

[Rearden]

I at one time last year was working with a prospect to get a refund on her United American pre-need policy because she claimed her agent never sent her one.

This was after paying $100+ a month for 14 months.

Unfortunately I didn't convert her into a paying client.

 

[Agentguy5]

I have been selling Security National Life policies and they mail it to the client... and only to the client.. Thankfully, I think our agency is going to be able to get them sent to our office and I will definitely require my agents to Hand Deliver them... This should save us a lot of issues in the future. It makes sense for me to hand deliver them to the clients and get a receipt. Renewals rock!