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National press on the matter
Insurers cut commissions to restrict when and what plans people buy
Insurers cut commissions to restrict when and what plans people buy
Insurance agents now enroll about half of those who buy insurance on the government exchanges.
Despite improvements with the exchanges, many consumers still need help, says Lee, who acknowledges he was wrong the exchanges would "make buying insurance as easy as buying a book on Amazon."
Humana spokesman Mark Mathis said the insurer believes agents are "an important source of information and guidance," but it sometimes makes "changes in order to maintain sustainable and affordable health plans for our members."
CMS spokesman Aaron Albright declined to comment about the commission cuts, but said in an emailed statement that, “Whether through HealthCare.gov, the call center, navigators, enrollment through an agent or web broker, consumers have many channels to choose from most convenient to them."