Still somewhat new to insurance sales - specifically in the Medicare market. Still only on a part-time basis though Any advice on how to handle leads from an FMO. Once in a while, I will get something to eat – most recent had to do with DSNP plan. This lead sent something back requesting information. I get the lead. Prospect says they never recall sending anything in, and were happy with what they had. Any Advise on pulling more information out from the prospect and having more success with potentially switching out their plans.