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Which state are you in? I'm in SC and NC and it is not available here. So I guess we're both right / wrong
Used it in both of those states. I'm 99% over phone and email for my business, and ACI will let me use in any state that they are in.
I don't use Aetna's Electronic process, I use an approved third party vendor, to obtain electronic signatures.... They've allowed it for some time now.