- 14,808
I ran into an issue with a vendor over a return policy issue and they lost my business....3 years with that vendor at that point in time.
They instituted a 15% return cap. Problem was, I was paying extra for certain filters. They'd send leads that didn't meet the filter parameters and provide a credit against the 15% cap. That plus bogus leads had me hitting that cap quickly. After that, I ate all bad leads.
I'm not sure how that works or if it's even legal despite the TOS. If a product is bad then it's bad. If you buy 20 of something that doesn't work you return all 20. In this case "not working" as defined by disconnected numbers and bogus email addresses.
They instituted a 15% return cap. Problem was, I was paying extra for certain filters. They'd send leads that didn't meet the filter parameters and provide a credit against the 15% cap. That plus bogus leads had me hitting that cap quickly. After that, I ate all bad leads.
I'm not sure how that works or if it's even legal despite the TOS. If a product is bad then it's bad. If you buy 20 of something that doesn't work you return all 20. In this case "not working" as defined by disconnected numbers and bogus email addresses.