Universal was around 2 stars, I believe.
This happened two years in a row. First year, they stopped the Premium reimbursement on the part b premium which upset their clients. The next year they lowered the benefits to make up the different and made it worse.
They appeared to only think that it was a dollars and cents thing. They thought their complaints to Medicare were agent enrollment issues as they made agents go through extra stuff to get cerified. Their problem was their benefits and how much money they thought they could make. Not good planning at all.
This happened two years in a row. First year, they stopped the Premium reimbursement on the part b premium which upset their clients. The next year they lowered the benefits to make up the different and made it worse.
They appeared to only think that it was a dollars and cents thing. They thought their complaints to Medicare were agent enrollment issues as they made agents go through extra stuff to get cerified. Their problem was their benefits and how much money they thought they could make. Not good planning at all.