So you expect people to ask questions about a subject they know nothing about? That's your job. To educate them so they can ask the right questions.
You're right. Wasn't Humana's fault. But may have very well been yours.
Did you take time to educate him about the differences between MA and OM. The pros and cons of both plans. Or did you just take his order.
Since I don't know you nor do I know what or how you sell, I can't say. But you can.
Hahaha!
You're really really trying your best to make sure the person who has spent 65 years on God's green earth has absolutely no responsibility - blame the agent!
He "probably didn't sell hard enough for a Plan G policy."
Have you joined the class action lawsuits against McDonald's yet for the obese?
Gavin Newsome thanks you for your vote and support. I hope you personally pay back some of those college loans.