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Hey, just remember they insure more people than Geico and Progressive combined.
They may be good to their policyholders, but it sounds like they aren't so good to the agents.
Maybe that is one of the secrets to their success. Other industry experts might look at this business model and figure they don't have to treat agents so great to be successful. Maybe the bar they give these agents is set extremely high where they manage to get some super producers out of it and that coupled with whatever else they do well attributes to their success? Another words, they run a really tight ship on all aspects.