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That is how it works. Years ago I was on a team enrolling for J. Hancock. They had a contract to enroll employees of a giant supermkt...like Big Star. Obviously a chain has multi-states so the JH broker advertised for salespeople. We had stupid hrs to work because grocery stores have many shifts..24/7. You never contacted these people again...they were not your clients...you just enrolled them in the plan(s)