Does anyone have advice on how to process applicant changes such as address, email, or income when they are on a marketplace policy when the initial enrollment was done using a web broker? We have not been able to get access to an active client's marketplace application to make changes since all we have is the marketplace ID, no user name and password because neither were setup when using the web broker process. We can't afford the overhead associated with having to pay for a new application everytime we have to process a change on an existing client and if they call healthcare.gov to make the change our agent information will get lost (all by accident of course). We have been told that web brokers are not allowed to give access to the application and that no web brokers have been given that access. My question is why because it doesn't make sense that CMS would grant permission to write the policy but no access to make changes after issued. Changes will occur throughout the year for income recalibration, address changes, etc.