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In my opinion I would refinance the home at current rates say 3.75% on a 15 year loan. Use the money of $165k to invest in other ways for a higher return of 7-10%.
A little devil's advocate here.
This is what her advisor might be thinking. "Ok, so she has 550k in CDs she won't move to me and she has a mortgage for 165k with a monthly payment of $1,200. If I can't get the CD money, maybe I can get her to use the CDs to pay off the mortgage. Then I should be able to get her to EFT the $1,200 a month into an account with me. After all, it is found money to her."