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ForeThought used to do the same with their Ht / Wt chart, it was locked in a vault there and only the head u/w knew what it was... j/k On the other hand if an agent has someone marginal in that dept you are likely to send them elsewhere which is possibly the method to their madness... they would rather not have those borderline cases. I can see both sides of the issue... and YES, some agents would coach a client.
I see both sides as well, unfortunately the unethical agents hurt it for all of us. We are going to use their old one as a guide and if they are within 10 lbs of the max just send them elsewhere. I had a lady today that was 5'6" and 175. Overweight, but not obese. it's the borderline cases that you aren't sure about that the chart is handy for.