Telling Client to Take a Hike ???

[Scottyj]

So I have a commercial account. The guy is always late on payments, never responds to any of my emails or reminders and would not co-operate recent premium audit.

The company mailed him 4 times and called him 6 times
He chalked it up to "I never heard from them"

We have his number and address and email correct...

Honestly the dude is a pain in the butt and I wrote him in my first year droolin all over myself because it was a $15k premium account. Well now its almost a $30k account and I am having trouble even reaching the dude.

Clock work every month. same time, cancel notice... call him 3-6 times over a week or two, just to get him to pay. I spend probably 2-4 hours per month dealing with his nonsense and I honestly dont feel its worth my time or money when I have accounts the same size, smaller and much larger that dont have to be reminded to pay

I dont get it. You know this dude does not forget to pay his mortgage or car payments... why so irresponsible with the insurance...

I need advise on how to tell this dude to pound sand and find a new agency. Prefferable in a kind or proffessional manner.

 

[GreenSky]

Am I correct that the commission is over $2K a month? If so, the 2-4 hours of time you spend isn't worth it?

Why do you have to remind the guy the pay when the insurance company does it for you?

Much ado about nothing.

If you'd like, give me an AOR and I'll be happy to call the guy a couple of times.

Rick

 

[isgutah]

I would tell him that you have to put him on eft.

 

[BIG RED IS BACK]

Hell I will get licensed in Utah just for the BOR on this

 

[GreenSky]

Hell I will get licensed in Utah just for the BOR on this

Screw you. I thought of this first and I already have a non-res license in Utah.

Rick

 

[gflo]

It feels good to fire clients, but only when they are costing you more than they are making you.

 

[Bertolinoins]

Put all of his policies on a finance agreement and let them worry about it. They send multiple notices and will take a last minute credit card payments over the phone.

 

[JCK818]

Can't you put him on auto pay? Saves a lot of head aches

 

[Scottyj]

Am I correct that the commission is over $2K a month? If so, the 2-4 hours of time you spend isn't worth it?

Why do you have to remind the guy the pay when the insurance company does it for you?

Much ado about nothing.

If you'd like, give me an AOR and I'll be happy to call the guy a couple of times.

Rick

$2k per month ? Who the heck are you writing with ? P&c commissions are once a year... And I make about $3200 off his account per year.

Wow some of you are better than I in the tolerance dept. my older bro (agency principal) and agent of 22 years told me he would send this dude packing...I guess some of you may be right maybe this particular hassle once a month is worth The annual pay. Does not mean it ain't getting old though....

Bert the sad thing is his auto is eft ( never have problems with this line) but his GL which is financed and work comp that he is a big slacker on. I guess the ipfs notices get trashed in his office... If not bills in general.

 

[VolAgent]

So, a $3200 commission account, and you spend 24-48 hours a year on it. In other words, you make $66-133 an hour for every hour you spend on it. In those same 24-48 hours, how many new accounts could you find to replace or exceed the lost commission? Also, would they be near as much trouble?

At some point your brother is right. You are spending more time to keep the business on the books than it is worth.