Telling Client to Take a Hike ???

[Bertolinoins]

Finance the entire account on one finance agreement with capital or FIF, They call and email several times automatically before canceling. Let them do the babysitting.

 

[Ed Horrell]

Sometimes it is actually better to fire a client than to keep them. The decision of how to tell them should be preceded with your difficult decision as to whether they are worth keeping. If they are not, don't spend much time agonizing as to how to do it...do it with dignity and kindness and then don't worry about it.

 

[Scottyj]

Volagent and Ed you guys make good points and that is kind of how I feel. I can find accounts to replace $3200 pretty easy being its really not that much especially in the commercial realm. This is a tough one...

Maybe I will renew em in October all on one finance agreement like Bert says and then if he drops the ball and falls to the wayside I won't sweat it.

 

[VaDwayne]

So I have a commercial account. The guy is always late on payments, never responds to any of my emails or reminders and would not co-operate recent premium audit.

The company mailed him 4 times and called him 6 times
He chalked it up to "I never heard from them"

We have his number and address and email correct...

Honestly the dude is a pain in the butt and I wrote him in my first year droolin all over myself because it was a $15k premium account. Well now its almost a $30k account and I am having trouble even reaching the dude.

Clock work every month. same time, cancel notice... call him 3-6 times over a week or two, just to get him to pay. I spend probably 2-4 hours per month dealing with his nonsense and I honestly dont feel its worth my time or money when I have accounts the same size, smaller and much larger that dont have to be reminded to pay

I dont get it. You know this dude does not forget to pay his mortgage or car payments... why so irresponsible with the insurance...

I need advise on how to tell this dude to pound sand and find a new agency. Prefferable in a kind or proffessional manner.

DROP HIM!!!!! I know it's hard to pass up $3000 in commission but who wants to babysit an adult. I had this happen 2 months ago on an account about half the size of your's. Consistently late, cancelled due to non-payment. He walked into my office with a check to reinstate the coverage to which I replied, "no thanks".

I really like the commercial side of ths business because I feel like a professional agent doing it and I'm certainly not going to become a babysitting service, at least not on a small account. My steel workers account that pay's over $165,000 a year, yep, I'll babysit a little.

I am actually going there for a week in May and working with them on their jobsites so I have a better understanding of what it is they actually do. Plus being a CPR/First Aid instructor I teach their CPR/ first aid classes for free. I would charge any other company that size at least $1500 to do it.

 

[Scottyj]

DROP HIM!!!!! I know it's hard to pass up $3000 in commission but who wants to babysit an adult. I had this happen 2 months ago on an account about half the size of your's. Consistently late, cancelled due to non-payment. He walked into my office with a check to reinstate the coverage to which I replied, "no thanks".

I really like the commercial side of ths business because I feel like a professional agent doing it and I'm certainly not going to become a babysitting service, at least not on a small account. My steel workers account that pay's over $165,000 a year, yep, I'll babysit a little.

I am actually going there for a week in May and working with them on their jobsites so I have a better understanding of what it is they actually do. Plus being a CPR/First Aid instructor I teach their CPR/ first aid classes for free. I would charge any other company that size at least $1500 to do it.

See what you are saying is exactly what my bro has been laying out on the table for me. Babysitting a grown up is stupid. In fact I had him with AmTrust for work comp last year and the dude had 12 cancellations and 12 reistatements. One for each month it was retarded. I i moved him over to the Hartford this year and told him they would not put up with his late payments like AmTrust did and so far he has not had any problems.. but who knows Hopefully I can wait it out till renewal and then renew him and upon first lapse write the dude of and tell him just like you did when he calls me "no thanks" I like that

 

[sman]

I guess I don't quite understand the P&C side. Why do you have to babysit him? He either pays the premium or he doesn't. I wouldn't waste a single minute on calling or emailing him.

 

[BIG RED IS BACK]

If you get him to go somewhere else at renewal, you wont get a chargeback, and kinda not lose money, you just wont make the renewal money

 

[b61mack]

Keep him! He is in financial trouble. get him financed as the others said. At least his past commission helped pay your rent.

 

[greatfish]

Make him annual pay. Only give him that option and warn him 90 prior to renewal that It is going to be annual pay. If he renews the problem will be gone and if he leaves and finds another broker the problem is gone.
Accounts like this not only eat up time but are an increased E&O exposure.

 

[rudy323]

you could hire someone @ $10 an hour to call him for 3 hours every week just to chase down his payment and still make $1500 a year off of him